Creating Customer Success – Businesses

Customer – Focused Curriculum

To be viewed by your business customers and prospects as the provider of choice for your solutions, you must provide them good reason to do so. That reason – help them be successful in overcoming various challenges they face in operating their businesses while they work to achieve their short and long-term business objectives. Pelmetta’s approach focuses on your customers’ important needs. Providing solutions for these critical needs will contribute to your overall success and growth.

This relationship-focused session enables your staff to position themselves as advisors and solution providers to your business customers. At the same time, the great experiences provided translate into loyalty and results.

This Powerfully Effective Session Will Enable Your Staff to:

  1. Develop 30-60% more appointments with prospects and influencers
  2. Increase the number of sales per interaction based on the customer’s needs
  3. Cross-sell, on average, 1-3 more products and services per interaction based on the customer’s short and long-term needs and goals
  4. Build customer confidence in your organization as a consistent, effective, long-term services provider
  5. Improve your Net Promoter Score
  6. Become more effective sales teams
  7. Grow and penetrate your Business and Agriculture segments

Modules Include

  1. The 4 P’s of the Customer Experience
  2. Understanding the Customer’s Buying Process
  3. Identifying Customers’ Criteria When Making Buying Decisions
  4. Executing the 6-step Professional Selling Model
  5. Differentiating Yourself From the Competition – Corporately And Individually
  6. Working with Influencers and Networking Contacts
  7. Identifying Specific Needs of Your Various Customer Segments
  8. Pre-call Planning
  9. Getting Appointments With Prospects and Influencers
  10. Working with the Value Equation
  11. Selling Based on Value not Price
  12. Handling Objections and Concerns